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(c) A beneficiary, or his or her authorized agent, shall, on the written demand of an entitled person, or his or her authorized agent, prepare and deliver a payoff demand statement to the person demanding it within 21 days of the receipt of the demand.
Basically, your balance is what you currently owe, and your payoff is what you owe plus interest that accrues from the statement date and a specific payoff date.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Generally, only escrow, title, or mortgage companies submit a lien or business transfer payoff request.
Created to protect people from predatory lending practices, Regulation Z, also known as the Truth in Lending Act (TILA), requires that lenders disclose borrowing costs, interest rates and fees upfront and in clear language so consumers can understand all the terms and make informed decisions.
Regulation Z protects consumers from misleading practices by the credit industry. The Truth in Lending Act applies to home mortgages, home equity lines of credit, reverse mortgages, credit cards, installment loans, and student loans. It was established as part of the Consumer Credit Protection Act of 1968.
Regulation C requires many financial institutions to collect, report, and disclose certain information about their mortgage lending activity. View current regulation. View all versions of this regulation.