Yes, they do send a letter out. Congratulations on paying off! As someone who worked in collections on their behalf, my advice to everyone is to keep these letters safe. Keep a picture or scanned copy.
Sallie Mae—Call 800-4-SALLIE for your final payoff statement. SoFi—You can request your payoff amount through your online account at sofi.mohela. Earnest—Email hello@earnest or call their service line. Citizens Bank—Call (866) 259-3767 to receive your payoff statement.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
This statement includes the principal balance, accrued interest, and any applicable fees. Homeowners often request this document when considering refinancing or paying off their mortgage early. The statement is provided by the mortgage servicer and can be requested at any time.
This is a standard form of mortgage payout statement provided by a lender to a borrower. This mortgage payout statement sets out the monies owed by the borrower to the lender as of the date of the statement. This Standard Document has integrated notes with important explanations and drafting and negotiating tips.
Purpose, Process, Payoff Having a purpose, process, and payoff statement prepared beforehand can enable you to immediately articulate the benefit of holding a quick conversation and/or capture the attention of everyone participating. It's also a good idea to send this information in the agenda (see point 3).
First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.