Loan Payoff Process In North Carolina
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Mortgage Licensing Act” (NC SAFE Act), codified in NCGS Chapter 53, Article 19B, requires any entity engaged in the business of making or brokering residential mortgage loans secured by North Carolina real estate to be licensed by the NC Commissioner of Banks (“NCCOB”), unless exempt.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Alternatively, your lender may have a form you must fill out.
How do I contact the Payoff Department? You may speak with one of our Payoff Representatives by calling 877-729-6337.
