First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Terms of less than 12 months come with a penalty equal to three months' interest on the amount that you withdraw. Terms of 12 months or more have a penalty equal to six months' interest on the amount you withdraw. Keep in mind that withdrawing from a retirement account may result in additional penalties.
To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. While logged into your account, look for options to request or calculate a payoff amount, and provide details such as your desired payoff date.