New American Mortgage Changes Name To Movement Mortgage.
Call us at 855-979-1084 or email us at servicing@movement.
Who do I call if I have questions? Interim servicing can be reached by phone at (855) 871-2110, Monday through Friday 6am to 6pm PST or by e-mail at SERVICING@PRMG. How do I escalate a complaint? Please e-mail SERVICING@PRMG with as much information that is available.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. § 1026.36.)
There's a process to getting the mortgage payoff statement. First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
Estimated mail delivery is five to seven days and it's sent to the mailing address on file.