Broadly speaking a letter of direction (letter of instruction)1 is any letter that gives instruction and guidance to a recipient. Letters of direction are also common in situations when somebody has passed away, and the executor requires documentation to prove they are in control of the deceased's estate.
How do I request a payoff letter? To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. While logged into your account, look for options to request or calculate a payoff amount, and provide details such as your desired payoff date.
Generally, only escrow, title, or mortgage companies submit a lien or business transfer payoff request.