First, you'll need to contact your lender and let them know you want the information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.
If your Texas title is lost or never received, a replacement title can be obtained in person or by mail through a Texas Department of Motor Vehicles Regional Service Center. A replacement is referred to as a Certified Copy of Title. Keep in mind, Texas cannot issue a replacement title for another state.
Visit the nearest TxDMV regional service center. Complete the Application for a Certified Copy of Title (Form VTR-34).
The dealer will submit the necessary documents to the Texas Department of Motor Vehicles (DMV) within 30 days of the sale. Once the paperwork is processed, the DMV will issue a new title in your name and send it to you by mail.
The electronic title is created and held by TxDMV in the state motor vehicle database. Title applications are submitted and processed through the local county tax office. Under ELT, when a lien has been satisfied, the lender must submit an electronic release of lien.
To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. While logged into your account, look for options to request or calculate a payoff amount, and provide details such as your desired payoff date.