We often send letters requesting additional documentation to verify information claimed on returns. If you receive a letter from us, it doesn't mean you did anything wrong, or that there is anything wrong with your return.
General refund processing times during filing season: Electronically filed returns: Within 2 weeks. Paper filed returns: Up to 8 weeks or longer. Returns sent by certified mail: Allow an additional 3 weeks.
While the majority of tax returns are processed without delay, processing of some returns may take longer due to our refund review and validation procedures. If your return has been stopped for review, you may receive a letter asking for additional information.
To check your refund status, go to our Where's my Refund online tool or call our automated phone system at 804.367. 2486. If you haven't filed yet, we encourage you to file electronically and request direct deposit if you're due a refund.
You may receive a notice or letter asking you to verify your identity and tax return information with the IRS. This helps prevent an identity thief from getting your refund.
If the check wasn't cashed, you'll receive a replacement check once the original check is canceled. If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will provide you with a claim package that includes a copy of the cashed check.
If you received a letter from us about your tax return, don't worry, it doesn't mean you did anything wrong. We're just being extra careful to rule out identity theft and other problems, and need a little help from you to make sure we send the correct refund to the right person.
If you receive a letter from us, it doesn't mean you did anything wrong, or that there is anything wrong with your return. It's just an extra step we're taking to verify the returns we process and make sure refunds go to the right person.