Clearly state the decision regarding the refund. Include specifics such as the amount to be refunded, the method of refund, and the expected time frame for the refund process. Briefly explain the reason for the refund if it helps clarify the situation for the customer.
Hi , I'm so sorry to hear that you didn't have a good experience with , so we'd like to offer our apologies as well as a full refund. I completely understand your frustration and hope that you will reach out to us with any further comments that can help us improve our services.
My name is (your name), and I'm contacting you from (where you're from). I'm getting in touch to request reimbursement for (whatever you want reimbursement for). I've provided details here about the specifics of my claim. The expenses were incurred while I was (insert justification for costs).
Dear Company Representative's Name, I am writing to request a refund for product/service name purchased on Date with order number Order Number. Unfortunately, the product/service did not meet my expectations due to reason for dissatisfaction, and I believe a refund is warranted.