There might be attempts to persuade you to stay, but there's nothing to say you have to if you don't want to. To cancel, you can call Virgin Media on 0345 454 1111 or 150 from your Virgin Media telephone. Alternatively, you can request a cancellation through live chat.
You can send a RECORDED letter to Virgin Media, Sunderland, SR43 4AA. Make sure to include your name, address and account number making it clear its a disconnection and termination of services from date of the letter. If you are kind, you could say date of letter + 3 days to allow post office delivery time.
You can check your contract status by asking your provider – over the phone or livechat – or by logging into your account online. You may also be able to find your contract end date via your provider's app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider.
Unlike providers who use the rival Openreach cable network, Virgin Media does not allow its six million broadband customers to cancel expired contracts online. Thirty days' notice is required before any switch, compared with the 14 days' notice required to switch Openreach providers.
Finally, you could use Virgin Media's 'online chat' function on its website and this can be an easier form of communication for those who want to cancel quickly but would rather not speak to someone over the phone.
How to cancel Virgin Mobile Call Virgin on 0345 6000 789 or 789 from your Virgin Mobile. Make a switching request via your online Virgin account. Text 'PAC' and your date of birth (DD/MM/YYYY) to 65075 if you want to take your number with you.
If you do not want to call Virgin Media to cancel, the next best option is to use the Live Chat facility on its website. Keep in mind that you may still need to speak to someone over the phone in order to confirm your identity and other details.
If you are still with Virgin and are looking to renew your contract then call the main Virgin line on 0345 454 1111. Just press 1 for TV and broadband queries, then work through the options after that. If you had Virgin before but the contract ended, and you want a new deal from scratch then call 0330 221 4025.