We need 30 days' notice to cancel your EE broadband. We'll stop your service 30 days after you cancel and let you know your contract has ended.
If you're not switching to another provider, you can request a standard disconnection by getting in touch with us. You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.
1: Contact CS on +44800 0798586 or +44 7953 966150 and speak to an agent. 2: Write into EE CS with written notice. The 30days period will start counting on receipt. Disconnection within your minimum term will be subject to early termination charges.
How do I cancel my broadband, landline or TV plan? Contact us. Call us on 0800 079 0544. Returning your equipment. If you have EE broadband or TV service, we'll send you a bag to return your EE equipment. Cancellation charges. If you're still in contract. Your final bill. Closing your account.
If you're not switching to another provider, you can request a standard disconnection by getting in touch with us. You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.
You'll have several options at the end of your plan – also known as your commitment period – including moving to a SIM Only plan, upgrading or cancelling your contract.
You can check your contract status by asking your provider – over the phone or livechat – or by logging into your account online. You may also be able to find your contract end date via your provider's app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider.
How do I find out when my plan ends? log in to EE and go to Menu > Plan & add-ons. or call 150 from your EE phone.
Log into your EE account check your contract end date Select 'Plan & Add-ons' from the many and scroll down to the 'Plan Summary' Section to find your contract end date.