Once you are under the 30 days away from the disconnect date, we would be happy to get that scheduled for you. You do not have to wait until the move date is only 1 or 2 days. Here is a link to help you with disconnecting your account online, .
To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you're speaking with Retention.
There are several ways to contact Xfinity to cancel your service: Phone: Call Xfinity customer service at 1-800-XFINITY (1-800-934-6489). Online Chat: Visit the Xfinity website and use the live chat feature to speak with a customer service representative. In-Person: Visit an Xfinity store if there's one nearby.
If there's nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.
If you'd still like to cancel, we'll help make it easy. Schedule a time for us to call you back to cancel your Xfinity service. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Find a store.
If there's nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.
To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you're speaking with Retention.
If you'd still like to cancel, we'll help make it easy. Schedule a time for us to call you back to cancel your Xfinity service. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Find a store.