A corporate spokesperson for Massage Envy said "any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancelation." However, the spokesperson said the Massage Envy location Anaeja uses in Durham is locally owned and operated and "branches will work with members."
As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.
Under the terms of the Massage Envy settlement, Current Members will have 60 days from the effective date of membership cancellation, termination for nonpayment or nonrenewal to redeem the unused massages. After 60 days have passed, the unredeemed massages will no longer be available for redemption.
Unfortunately there is no way to reschedule appointments online. In the future you can email us at clinic1432@massageenvy or text us at our clinic number, (303) 699-0868, if you are having trouble with the phones.
A corporate spokesperson for Massage Envy said "any unused accrued sessions expire and are forfeited if not used within 60 days of membership cancelation."
As long as you remain an active member (i.e., your membership is not cancelled or terminated), there is no specific end date to your membership. How do I cancel a Massage Envy membership? Contact your home location if you wish to cancel your membership.