Advocate For Client Rights And Needs In Contra Costa
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FAQ
Medi-Cal Rx Members and Providers: If you have a question, need help, or need to report a problem, please call (800) 977-2273 for our Medi-Cal Rx Customer Service Center (CSC). CSC hours are available 24 hours a day, 7 days a week, 365 days a year.
Duties and Authority of Patients' Rights Advocates To receive and investigate complaints from or concerning patients about violations or abuse of their rights. To monitor mental health facilities, services, and programs for compliance with patients' rights laws, regulations, and policies.
CCHP is the primary managed-care provider for Medi-Cal beneficiaries in Contra Costa and we also manage smaller plans for county employees and IHSS homecare workers. Our members have access to hundreds of family medicine doctors and specialists in our provider networks.
For Medi-Cal questions, please visit Contra Costa Employment & Human Services (EHSD) or call 1-866-663-3225.
Call CCHP Member Services at 1-877-661-6230 (Option 2).
Financial assistance for unpaid rent and utilities may be available to residential tenants at the State of California's website at: or by calling 1-833-422-4255. For affordable housing information, visit - Housing.
Ing to the National Alliance on Mental Illness (NAMI), a mental health crisis is “any situation in which a person's behavior puts them at risk of hurting themselves or others and/or prevents them from being able to care for themselves or function effectively in the community”.
988 Suicide & Crisis Lifeline The 988 Lifeline is an easy to remember three-digit number that anyone can call to receive support when experiencing a suicidal, mental health and/or substance use- related crisis. To reach the Lifeline, people can call or text 988 or chat at Lifeline (988lifeline).
CPT code 90839 is the principal code for a crisis psychotherapy session requiring urgent assessment and history of the crisis state, mental status exam, and disposition. It is billed for the first 60 minutes of psychotherapy for a patient in crisis.
A mental health and/or addiction crisis is not a life-threatening situation. Intervention may be possible without an immediate response by law enforcement or medics. A person may be thinking about hurting themselves or someone else or may be extremely emotionally upset or distressed.