Deceptive Trade Practices In Georgia In Harris
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FAQ
Reporting Alleged Unethical Behavior and Filing a Complaint To report a potential ethics violation or file a complaint, you may: Call the Integrity Hotline at 1-800-884-0911 or file a web report online at .atlantaga.ethicspoint.
After a complaint is filed, it is reviewed by an attorney general representative who determines whether: The complaint is appropriate for mediation by the office. If it should be referred to another governmental entity that may be more suited to assist with the consumer's complaint.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
How to Respond to Customer Complaints Listen to or read the customer's complaint. Take a moment to process the criticism. Determine what action you'll take to address the problem. Thank the customer for their feedback. Apologize and reiterate your understanding of the issue.
Company response The company will communicate with you as needed and respond to the issues in your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days.
Georgia's Fair Business Practices Act prohibits unfair and deceptive acts or practices in the marketplace. This law applies to consumer transactions involving the sale, lease or rental of goods, services or property mainly for personal, family or household purposes.
