You can start by reaching out to the supplier directly, documenting your concerns. If that doesn't work, escalating the matter to trade associations, consumer protection agencies, or even the Chinese embassy can be effective.
File a complaint with government or consumer programs The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission. Contact econsumer if you are complaining about items you bought online from a seller outside the U.S.
First, document all interactions with the company. Attempt to negotiate a refund directly. If that fails, consider filing a complaint with your country's embassy in China. They might assist you in pursuing further action.
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.
Consumers can use econsumer to report cross-border complaints.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Yes. If you prefer, you can file a report anonymously. How much information you give is up to you, but filling in your contact information can help if the FTC needs more information from you.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.