You may file a complaint with the Independent Ombudsman by mail at PO Box 99, Huntsville, TX 77342, by e-mail at io@tdcj.texas, or by using the available webform Ombudsman Request Form.
You can complain to a private sector ombudsman if you have an unresolved complaint about a commercial business that is a member of the ombudsman scheme. You might need a letter from the trader saying you couldn't sort out the problem - this is called a 'letter of deadlock'.
You can make a complaint by mail or fax, but HHS prefers that people submit online via the Texas Unified Licensure Information Portal (TULIP) or call 1-800-458-9858 so we can get all of the information right away to investigate and resolve a complaint.
The program offers all inmates a formal mechanism through which they can present written complaints regarding their classification, property, disciplinary status, and other issues within the agency's control. The program also provides administrators with information regarding unit trends and potential issues.
Call 800-252-8154. If you have questions or concerns about services for individuals with intellectual or developmental disabilities (IDD), the IDD Ombudsman can help. You can get help, learn about your rights, or resolve a complaint whether the person receives services from: Home and Community-based Services (HCS)
You can complain to a private sector ombudsman if you have an unresolved complaint about a commercial business that is a member of the ombudsman scheme. You might need a letter from the trader saying you couldn't sort out the problem - this is called a 'letter of deadlock'.
You may file a complaint with the Independent Ombudsman by mail at PO Box 99, Huntsville, TX 77342, by e-mail at io@tdcj.texas, or by using the available webform Ombudsman Request Form.
The Office of the Ombudsman helps resolve complaints regarding health and human services when a program's complaint process cannot or does not resolve the issue. If you have a complaint, we encourage you to first discuss it with the specific person, program or office involved.