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It is a formal written statement that addresses the allegations made by the plaintiff and either admits or denies them. Example: If a person is sued for breach of contract, they would file a responsive pleading that either admits to breaching the contract or denies the allegations made by the plaintiff.
Affirmative defense?Examples On [Date], after making the contract and the alleged breach, and before this action was commenced, defendant paid to the plaintiff the sum of [specify amount], which was accepted by the plaintiff in full satisfaction and discharge of the damages claimed in the petition.
When drafting an answer, one must: (1) follow the local, state, and federal court rules; (2) research the legal claims in the adversary's complaint; (3) respond to the adversary's factual allegations; and (4) assert affirmative defenses, counterclaims, cross-claims, or third-party claims, if applicable.
The Legal Ombudsman's Top tips for responding to complaints 1 Keep it simple. Avoid jargon, pretentious language and using legal / technical terms. ... 2 Be timely. ... 3 Take it seriously. ... 4 Acknowledge stress or inconvenience caused. ... 5 Don't be afraid to apologise. ... 6 Appreciate feedback. ... 7 Be clear.
When writing a customer complaint response, consider following these steps: Read the entire complaint. ... Apologize for any inconvenience. ... Explain what may have caused the issue. ... Propose an actionable, detailed solution. ... Explain how you can improve the customer's experience in the future. ... Offer an incentive.