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Support Your Claim With Additional Documentation Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
Here's how to do it: Provide Some Details About the Package. This can be the package's tracking number, weight or contact information for the recipient. Let Us Know Your Role in the Claim. ... Filing your Claim as A Guest. ... Support Your Claim with Additional Documentation. ... Submit Your Claim. ... Visibility into Your Claims Progress.
As a rule, you need the UPS tracking number to file a claim. To begin with, you can submit a UPS GSR request in two ways: Call 1-800-PICK-UPS (1-800-742-5877) and say ?Refund.? Or log into the UPS Billing Center and select Request a Refund.
How do I dispute a charge? The most efficient way to dispute charges is by logging into the Billing Center and selecting ?Help and Support Center? for detailed instructions. If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648.
Support Your Claim with Additional Documentation Items such as receipts, invoices, and purchase orders can help support your claim. Include photos for any damage claim.