This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.
If we fall short of the SLA terms, we have processes in place to make things right. This could involve credits or adjustments to your service, depending on the specific issue.
Absolutely! If you feel that certain aspects of the SLA should be customized, just let us know. We’re open to discussing changes that better fit your needs.
Yes! Our technical support is available around the clock. Whether it's day or night, we're just a call or click away.
We’ll always give you a heads-up before scheduled maintenance, and we strive to keep any downtime to a minimum. Our goal is to make sure your services remain as uninterrupted as possible.
If you run into any issues, don't hesitate to reach out to our support team. We're here to help you get back on track as quickly as possible.
You can generally expect high uptime from our services, often around 99.9%. This means your applications are more often available than not, which is key for keeping your business running smoothly.
A Service Level Agreement, or SLA, is a contract that outlines the expectations and responsibilities between the service provider and the customer. It usually covers things like uptime, response times, and support availability.