This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
If you’re not happy with the support, reach out to your provider. They should be keen to hear your feedback and help resolve any issues you have.
It depends on the agreement. Some support services include help with customization, while others might not. It’s best to check the details with your provider.
Not necessarily. Most agreements include automatic updates to ensure you’re always running the latest version, saving you the hassle.
Typically, support is provided during business hours, but many providers also offer emergency support options. So, you won’t be left hanging for too long.
You can expect help with software issues, software updates, and access to technical support when you need it. It’s like having a safety net for your software.
A Software Support Services Agreement is a contract between you and a software provider that outlines the support and maintenance services they will provide for their software products.