This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
Most agreements cover this, meaning you'll receive updates as part of the service. It’s like getting an extended warranty to keep things fresh and up to date.
Typically, there isn't a hard limit as long as your requests are legitimate. They want to help, not leave you in a lurch.
Many agreements include 24/7 support for emergencies, but it’s always good to check. It's like having a lifeguard on duty, just in case you need one.
Usually, you can report issues through a support ticket system, email, or a dedicated phone line. Just pick up the phone or drop a line and they’ll lend a helping hand.
Typically, you can expect help with technical issues, regular updates, and maybe some training. They’re there to help you keep the wheels turning.
The Licensor is the company or individual who developed the software and is offering support services. They're the ones behind the curtain, making sure everything runs smoothly.
It's a contract that outlines the support services provided for software, including troubleshooting and upgrades. Think of it as your software's safety net.