Kansas City Missouri Checklist - Sustaining A Customer Service Initiative

State:
Multi-State
City:
Kansas City
Control #:
US-04085BG
Format:
Word; 
Rich Text
Instant download

Description

Many customer service improvement initiatives fail to produce sustained results. Failure is usually not due to a lack of creativity or resources. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires. The "launch" phase of an improvement initiative can be challenging, but it is also energizing. Top management is involved in the launch, frontline employees join improvement teams, and service communication abounds. This does not last however. Both management and the employees they supervise lose interest. The purpose of this form is to provide principles and processes for achieving long-term success.

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FAQ

With its rich history and thriving arts scene, Kansas City draws visitors to world-class museums like the Nelson-Atkins Museum of Art and the Negro Leagues Baseball Museum. The city's jazz heritage, showcased in lively venues along 18th and Vine, offers a unique musical experience.

The reality is that the city straddles the neighboring states of Missouri and Kansas due to a complicated history that has lasted nearly two centuries. Kansas City, Missouri (KCMO), and Kansas City, Kansas (KCK), are separately incorporated cities that come together to form the greater Kansas City Metropolitan area.

Walt Disney opened his first animation studio in Kansas City, Laugh-O-Gram studios, where he fed a small rodent that became the inspiration for Mickey Mouse. Hallmark, the largest greeting card maker in the world, began in KC in 1910 when Joyce C. Hall began selling postcards out of two shoeboxes at the local YMCA.

City founders derived the name from the Kansas, or Kaw, River which was named for the Kansa Indians. The state of Missouri then incorporated the area as the City of Kansas in 1853 and renamed it Kansas City in 1889. Why is there a Kansas City in both Kansas and Missouri? | KC History kchistory.org ? faq ? why-there-kansas-city-both-... kchistory.org ? faq ? why-there-kansas-city-both-...

Team History The Chiefs won three AFL championships in the 1960s, becoming the team with the most championships in the short-lived AFL. They also won their first Super Bowl when they defeated the Minnesota Vikings, 23-7, in 1970.

Fertile farmland is one of the state's top natural resources. The state's most abundant crop is wheat?no other U.S. state produces as much. In fact, Sumner County, Kansas, is sometimes called the Wheat Capital of the World!

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Kansas City Missouri Checklist - Sustaining A Customer Service Initiative