No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
West Virginia Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are a.m. to p.m., Monday through Friday.
Individuals with questions about a complaint, or in need further assistance, are encouraged to contact the Attorney General's Office by calling our Consumer Hotline at 1-800-368-8808.
We've rounded up some common customer complaints and ways to handle them correctly. Long wait times. ... Inability to speak with a human. ... Unsupportive agents. ... Needing to repeat information. ... Inconvenient customer service hours. ... Difficulty finding relevant information. ... Lack of support channel variety. ... Poor service or product.
West Virginia has a comprehensive consumer protection law ? the West Virginia Consumer Credit and Protection Act ? that prohibits businesses from committing unfair or deceptive acts in consumer transactions. This law is a powerful weapon for consumers who have been the victims of abusive and fraudulent practices.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Dear [Contact person or Customer Service Manager], On [date], I bought a [name of goods purchased, model number etc.] at [location and other details of the transaction]. I am disappointed because your [name of goods purchased, etc.] has not performed as it should, [was faulty, etc.]
