Subject: West Virginia Sample Letter for Return of Late Payment and Denial of Discount Dear [Customer's Name], I hope this letter finds you in good health. We appreciate your business and would like to address a recent matter regarding your late payment and the denial of discount. At [Your Company Name], we strive to ensure a smooth and transparent payment process. As per the agreed-upon terms outlined in our previous invoices and the contract signed between our organizations, payment for the invoice [Invoice Number] was due on [Due Date]. However, we regret to inform you that we did not receive the payment within the agreed timeframe. Late payments can have adverse effects on our business operations. It becomes challenging for us to meet our financial obligations, deliver on our commitments, and uphold the quality of products/services we provide to valued customers like yourself. Prompt payment is crucial in maintaining a healthy working relationship between both parties. Furthermore, we understand that some unforeseen circumstances may have contributed to the delay in your payment. However, we kindly request that you prioritize settling this outstanding balance as soon as possible. Enclosed with this letter, you will find a detailed statement outlining the amount due, including any applicable late fees. Unfortunately, we are unable to make an exception by granting the discount originally offered. Because the payment was not received on time, we must adhere to our business policies and maintain fairness among all customers. Our goal is to treat every customer equally, and making exceptions for one may establish an unfair precedent. We understand that this may be disappointing news for you, but we hope you understand that we must operate within certain parameters to ensure consistency and transparency for all our clients. We have always appreciated your loyalty to our company, and we hope it continues as we work together to resolve this matter. Please note that failure to remit payment within [grace period] from the date of this letter may result in further action, such as additional late fees or potential legal proceedings to collect the debt owed. If you have any questions, concerns, or require further clarification regarding this matter, please do not hesitate to contact our accounts receivable department at [phone number] or via email at [email address]. We value your partnership and look forward to promptly resolving this issue, so we can continue our mutually beneficial business relationship. Thank you for your prompt attention to this matter. We appreciate your cooperation and understanding. Sincerely, [Your Name] [Your Position] [Your Company Name] [Your Contact Information] Additional Types of West Virginia Sample Letters for Return of Late Payment and Denial of Discount: 1. West Virginia Sample Letter for Return of Late Payment and Denial of Volume-based Discount: This letter can be used when customers fail to meet the required purchase volume to qualify for a discount due to delayed payment. 2. West Virginia Sample Letter for Return of Late Payment and Denial of Early Payment Discount: This letter is used when customers fail to make early payments and, consequently, the entitled discount is denied. 3. West Virginia Sample Letter for Return of Late Payment and Denial of Special Discount: This letter is suitable when customers miss the specified deadlines for payment and, as a result, are denied a special discount provided for a limited time. It is essential to personalize the content of these letters based on specific circumstances while adhering to the legal and ethical guidelines governing such processes.