Subject: Apology for Accounting Errors and Past Due Notices — West Virginia Sample Letters Dear [Recipient's Name], I hope this letter finds you well. I am writing to sincerely apologize for the recent accounting errors and past due notices that you may have received from our company. We acknowledge the inconvenience and any financial strain this may have caused you or your business. West Virginia Sample Letter 1: Apology for Accounting Errors ----------------------------------------------- We deeply regret the accounting errors that occurred in regard to your account with us. Our accounting department has been closely reviewing the situation and has identified the discrepancies causing the past due notices. We understand that these errors have impacted your trust in our company, and we would like to assure you that this is an isolated incident. We have taken immediate steps to rectify the situation, investigating and implementing enhanced accounting measures to prevent such issues from recurring. Additionally, we have updated our internal processes to ensure thorough checks and balances are in place before the issuance of any future account statements. To make things right, we will be promptly adjusting your account and eliminating any additional charges that were inaccurately applied. Please be assured that immediate actions have been taken to correct these errors, and we are committed to providing accurate accounting and an exceptional customer experience moving forward. West Virginia Sample Letter 2: Apology for Past Due Notices -------------------------------------------- We deeply regret any inconvenience caused by the past due notices you have received. Due to a recent technical glitch in our billing system, these notices were mistakenly generated and mailed, creating confusion and concern. We acknowledge that this error has caused unnecessary stress, and we sincerely apologize for any distress or inconvenience that it has caused. Rest assured that the issue has been swiftly resolved, and we have undertaken the necessary steps to prevent such occurrences in the future. All late fees and associated charges that were incorrectly applied to have been waived and your account has been updated accordingly. We value your loyalty and the trust you have placed in our organization, and we are taking this incident very seriously. As a gesture of goodwill, we would like to offer you [additional compensation, discount, or any appropriate compensation] to express our sincerest apologies for any trouble caused. Our commitment to providing you with a seamless and hassle-free experience remains unwavering, and we will continue to strive for excellence in our services. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to contact our customer support team at [phone number] or [email address]. Thank you for your understanding. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]