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A master service agreement sets forth the terms and conditions that govern the relationship between a supplier and a customer. It covers such matters as delivery, quality, price, and timeframe. A service level agreement (SLA) sets forth specific obligations of a service provider with regard to quality, time, and cost.
Both MSAs and SOWs are used in service transaction contracts. The major difference between them is that, while an MSA sets the legal framework for the relationship between contracting parties, an SOW deals with specific projects or transactions.
Of course, it is possible to create one without the other. For example, you can create a Statement of Work without first signing a Master Services Agreement. However, if you do have an MSA in place beforehand, this can make negotiating the terms of future SOWs much easier.
The SOW is typically attached as an exhibit or appendix to the MSA and becomes an integral part of the contractual relationship. The SOW provides clarity and precision regarding the scope of work to be performed. It defines the objectives, milestones, and deadlines, making sure that all parties are on the same page.
Benefits of an MSA Negotiations on terms and conditions within the agreement can also be conducted by both parties, giving them more control over how their services are delivered. Also, MSAs provide protection from potential disputes which may arise between the two parties involved in the agreement.
Each signed document signifies an important step towards building trust between you and your vendor. Initially, you need to feel comfortable with sharing project information (NDA), then agree to general terms of collaboration (MSA), and finally, outline in detail how you are going to work together (SOW).
The main difference between an SLA and SOW is their purpose. An SLA is focused on defining the level of service that a vendor will provide to a client, while a SOW is focused on defining the specific work that will be performed.
A master agreement is a document that outlines the terms and conditions of an agreement between two or more parties. It's common to use a master agreement when there are multiple agreements in place with one company, such as if they have separate contracts for services, warranties, and deliveries.