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With customer satisfaction, the key is to keep the survey as short as possible. 3 to 5 minutes, or 15 to 20 questions max is ideal. Customers like nothing less than a long and drawn-out survey, which they will likely either fail to complete, or will provide false answers just to get it over and done with.
Employee Satisfaction Survey Questions Related to Workplace CultureDo you enjoy our company's culture?Do you feel connected to your coworkers?How open to change are we as an organization?Do your managers value your feedback?Do you feel valued for your contributions?More items...
What is a good participation rate? In small companies or teams (less than 50) we should be aiming a little higher than the 65-85% range. At Culture Amp, we usually recommend an 80-90% rate to be a good minimum benchmark, as it allows us to hear from 4 out of 5 people on average.
The AES is administered to all VA employees in June. Employees are able to participate in the AES via web, paper, or phone. In 2018, VA merged the Federal Employee Viewpoint Survey (FEVS) with the AES in an effort to eliminate survey redundancy, reduce survey fatigue, and expand local data access.
The AES is: Inclusive - all VA employees are invited to participate. Voluntary - no one in VA is able to see who did or did not participate. Anonymous - responses are not tied to specific individuals in any way.
Employee Satisfaction Survey Questions Related to Workplace CultureDo you enjoy our company's culture?Do you feel connected to your coworkers?How open to change are we as an organization?Do your managers value your feedback?Do you feel valued for your contributions?More items...
Download. Project Overview. The Survey of Healthcare Experiences of Patients (SHEP) measures the experiences of patients who receive care from a Department of Veterans Affairs (VA) hospital, with the goal of ensuring high-quality care for veterans.
A general employee survey should contain up to 75 questions and take no longer than 20 to 30 minutes to complete. If the survey is too long, the response rate will likely be very low. A survey question should not be "double-barreled"two topics that are grouped into one question, even though they may be related.
BPTW is a composite score produced by the Partnership for Public Service and is a weighted average of job satisfaction, organization satisfaction, and whether people would recommend VA as a good place to work.
What is a good employee engagement rate? A good average engagement score for an organization is 50% or higher. A recent survey by Gallup found that currently only 36% of employees in the U.S. are engaged in their work.