Virginia Quality Comparison Survey
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FAQ
VA's five core values underscore the obligations inherent in VA's mission: Integrity, Commitment, Advocacy, Respect, and Excellence. The core values define who we are, our culture, and how we care for Veterans and eligible beneficiaries.
VA uses the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) family of surveys to measure patient experiences. CAHPS was developed by the Agency for Healthcare Research and Quality (AHRQ) and is considered the industry standard for measuring patient experiences.
ACSI is a useful tool for improving practices and processes. It shows how customers evaluate the activities VHA does and identifies which of these activities has the most impact on the perception of the quality the agency delivers.
Through the Veterans Benefits Administration, VA helps servicemembers transition out of military service, and assists with education, home loans, life insurance and much more.
HCAHPS is a national, standardized survey of hospital patients. The VA SHEP survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
The acute care 30-day SMR is the actual number of patients admitted to acute care, based on physician treating specialty, who died within 30 days of hospital admission divided by the sum of the expected deaths of all acute care patients using the risk adjusted mortality model that predicts death at 30 days.
SAIL, is a system for summarizing hospital system performance within Veterans Health Administration (VHA). SAIL assesses 27 quality measures in areas such as mortality rate, complications, and patient satisfaction, as well as overall efficiency at individual VA Medical Centers (VAMCs).
They include improvements made through patient-focuses scheduling, using Plan-Do-Study-Act to improve patient screening processes, and using Lean and Six Sigma certification and training to create a culture of continuous process improvement.
The Survey of Healthcare Experience of Patients (SHEP) provides information to facility managers about the Veteran experience. Feedback includes ease and speed of making an appointment, if their provider spent enough time with them and if they discussed their medications.
VA's External Peer Review Program (EPRP) is the official data source for monitoring facility performance, used to prioritize the quality areas needing most attention.
