This form is a Computer System Support Agreement. This form provides that a company will be responsible for the maintenance of computer equipment. The form also provides that the customer will pay the company a maintenance fee for the equipment. The agreement will be binding upon the parties and their respective successors and assignees. The customer may not assign the agreement to any person or entity without the prior written consent of the company.
Computer System Support Agreement - Maintenance Agreement
Category:
State:
Multi-State
Control #:
US-KWP-0015
Format:
Word;
Rich Text
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FAQ
What is a Software Support Agreement?A Software support agreement is an agreement signed between a software user and a software support service provider (which can be the owner of the software or a third party) requiring the provision of software support services.
THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND UPTRENDS AND SETS FORTH THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SOFTWARE SERVICES.
Technical Support refers to the assistance that is provided to a user who requires helps with a technical product or service, be it a hardware device or software tool.Generally, Technical Support representatives are also highly skilled and trained to understand the ins and outs of hardware and software products.
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.
Maintenance contracts are defined as the contract between two parties creating an agreement, which signifies one party will maintain an asset that another party owns. Maintenance contracts can be in place for several areas such as equipment, landscape, a building, information technologies, computers, and more.
Software Maintenance Agreement means an agreement, typically with a software provider, that may include (1) provisions to maintain the right to use the software; (2) provisions for software upgrades including code updates, version updates, code fix modifications, enhancements, and added or new functional capabilities
Simply put, AMC is a maintenance contract or an insurance policy for your technology advancement. It is a software update service for which your company has to pay annually, a nominal percentage of the license fees, to the software provider.
An IT support contract is an agreement between two parties in which one party will provide ITor information technologyservices in exchange for payment. Contracting IT support means you will be hiring an outside service to ensure the technological aspects of your business continue to run without mishap.