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FAQ

Dear Sir/Madam, This is to bring to your concern, that I am ______________ (Name), residing at _______________ (Address). I am writing this letter to address a concern which I recently faced by your company. I purchased ____________ (Name of the product/Sofa/chair/table/others).

If you feel you have been a victim of fraud by a moving company, moving broker or auto transporter, you can file a complaint with the FMCSA with our online complaint tool or by calling 1-888-DOT-SAFT (1-888-368-7238) between the hours of am and pm Monday through Friday Eastern Time.

Be professional. Use professional letterhead and be sure to sign in ink. Express your dissatisfaction clearly, with facts, dates, and details (including copies of receipts and so on) to help substantiate your claim. Be sincere. Be prompt. Don't expect compensation every time.

Be Direct. Be direct and to the point. What You Expect. After stating the incident, it's time to state what you wish to have done about it. Positive Tone. Include Attachments. Contact Information. Send it Certified Mail.

Be clear and concise. State exactly what you want done and how long you're willing to wait for a response. Don't write an angry, sarcastic, or threatening letter. Include copies of relevant documents, like receipts, work orders, and warranties. Include your name and contact information.

You must raise your complaint with the retailer first. To do so, contact the retailer directly in writing writing and either received a final written response (otherwise known as a 'deadlock letter') or given the furniture shop eight (8) weeks to respond to your dispute.

Write the letter in a polite manner. Always introduce yourself first at the left of the letter. Never forget to mention the date of writing the letter. The letter of receiver or recipient should be properly mentioned along with Pincode. Mention the purpose of writing a letter in the subject line.

Sample Letter Complaining about Movers

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