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Ask the customer for the reason why they chose that product and try to think of any other item in your catalog that has the same criteria. Be sure to give a few options. If there is an alternative product that is similar to the discontinued item but more expensive, still recommend it.

Be sure to give a few options. If there is an alternative product that is similar to the discontinued item but more expensive, still recommend it. If the customer hesitates, provide a discount on their first purchase. Nothing helps secure a sale more than a discount after a merchandising error.

Let consumers know ASAP Include a line like, ?Thanks for your order! Unfortunately, the following items from your order are out of stock.? Let shoppers know, too, whether the item is back ordered ? that it will be available again soon ? or if it's discontinued and now unavailable.

Sample Notification of a Discontinued Product Letter To this end, Product 1, Product 2 and Product 3 will be discontinued as of Date. From now until Discontinuation Date, we will be clearing our stock of these products and is happy to offer you a 75% reduction on any orders.

Prepare your messaging The reason(s) why you are discontinuing the product. A list of the products being discontinued. The date of the customer's last order. Any last-buy purchase conditions and expected service life. Any replacement products, if available.

If it's an out of date or permanently discontinued, you can add information stating as such; for example, add ?DISCONTINUED? to the product's so there's no confusion.

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Download this Reply to Inquiry about Discontinued Model Template Design in Google Docs, Word, Outlook, Apple Pages, PDF Format. Formally send answers to queries with this Reply to Inquiry about Discontinued Model Template.How to write a Reply to inquiry about discontinued model? Download this Letter notifying customer about discontinued model and its replacement model now! Download this Customer Service - Reply To Inquiry About Discontinued Model template now and enhance your business! Do you need more information? Ideally, your messaging should encourage the customer to find a good replacement for the discontinued product at your company. Use our free customer service response templates for common customer concerns for email and chat channels. Inquiry response email should open with an appreciation. How to Write Customer Service Emails?

Reply to Inquiry About Discontinued Model

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