Texas Master Agreement for Business Process Outsourcing Services
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How to fill out Master Agreement For Business Process Outsourcing Services?
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FAQ
A Business Process Outsourcing (BPO) agreement is a legal contract between a company and an external service provider to take over an essential yet non-core part of the client company's business. This business process or functionality being outsourced should not be a core value proposition.
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What is a BPO agreement? A Business Process Outsourcing (BPO) agreement is a legal contract between a company and an external service provider to take over an essential yet non-core part of the client company's business. This business process or functionality being outsourced should not be a core value proposition.
The key ingredients to a successful BPO contract are: (1) establishing clear expectations in the contract for the performance of the services and the respective responsibilities of the parties; (2) ensuring that accountability and measurement features are included and clearly stated in the contract; and (3) reaching a ...
The 7 Stages of Outsourcing Process Assessment of Business Needs and Sourcing Strategy. Defining the Scope of Work. Selection of Vendor(s) Negotiating and Procuring the Contract. Project Initiation and Transitioning. Managing the Service Delivery. Exiting/Transferring the Contract.
You should research the BPO provider's background, reputation, experience, capabilities, and references. You should also benchmark the BPO provider's pricing, service levels, and contract terms against the industry standards and best practices.
The 19 clauses we recommend including in every outsourcing contract are: Detailed project scope. Service-level agreements. Contract duration. Transfer of assets. Warranty and liabilities. Product ownership. IP protection clause. Data Protection.
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