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A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
For example, manufacturing has equipment which needs to be maintained just as much as healthcare, IT, retail, and more. A maintenance contract signifies the agreement to maintain anything and is somewhat of a general concept. Common parts of a maintenance contract span across all needs.
?Software Maintenance is the process of modifying, changing, and updating a software system or module to resolve errors, improve performance, or adapt to a changing environment.? Software maintenance is one type of process, which helps to upgrade, modify, and update software to stay up with client needs.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
How to Create a Planned Maintenance Contract Full name and details of service provider and client. The type of maintenance. A disclosed scope of work. A service schedule. Payment terms. Warranties and guarantees. Information regarding legal disputes. Details on contract termination.
What should your facilities maintenance contract include? Full names and details of both parties. Types of maintenance. Scope of the work. Equipment details. Service schedules. Response times. Service completion times. Payment terms.
Maintenance contracts include service level parameters such as response time and performance of the equipment to be maintained (99 percent network availability, for example). Other provisions of these agreements may include the timeliness and timeframe of services to be rendered and the annual or monthly fee.