Dear [Customer Name], Thank you for reaching out to us regarding the expired warranty on your [product name]. We appreciate your continued trust in our services and apologize for any inconvenience caused. Upon reviewing your request, we understand that you are seeking assistance even though your warranty has expired. We highly value our customers' satisfaction and are always eager to provide support whenever possible. While the expired warranty typically limits our service options, we understand that certain situations may call for special consideration. We are pleased to inform you that we have reviewed your case and, given your loyalty as a valued customer, we are willing to extend our support beyond the warranty period. However, please note that extended assistance may be subject to certain terms and conditions outlined in the warranty agreement. Therefore, we kindly request you to review the terms below and provide your acknowledgement before we proceed with the service request: 1. Extended Service Agreement: By agreeing to the extended service, you certify that you understand and accept the terms and conditions associated with the warranty extension. This may include payment of a nominal service fee, if applicable, as well as adherence to any specified guidelines for maintenance or usage. 2. Pre-Service Evaluation: Before initiating the service, we may require a comprehensive evaluation of your [product name]. This evaluation will help us assess the condition and identify any potential issues that need to be addressed. Depending on the evaluation, additional charges for repairs or parts may be applicable. 3. Limited Warranty: Please note that any services provided under this extended warranty will be subject to a limited warranty. The specific terms and duration of this warranty will be communicated to you before any work is carried out. Once you have reviewed and agreed to the aforementioned terms, please sign and return a copy of this letter to our customer service department within [specified timeframe] to proceed with your service request. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer support team. Thank you again for choosing our company as your trusted service provider. We look forward to addressing your needs promptly and ensuring your continued satisfaction. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Keywords: South Carolina, sample letter, response, request for service, expired warranty, customer, trust, inconvenience, loyalty, terms and conditions, support, agreement, payment, nominal service fee, maintenance, usage, pre-service evaluation, repairs, limited warranty, sign, return, customer service, satisfaction.