Oregon Sample Letter for Apology and Proposal on Over shipped Merchandise Dear [Recipient's Name], I am writing to express my sincerest apologies regarding the recent over shipment of merchandise from our company to your establishment. I understand that this has caused inconvenience and frustration for you and your business, and for that, I am truly sorry. At [Company Name], we strive to provide our customers with exceptional service, and errors like this are completely unacceptable. We have already taken immediate steps to rectify the situation and prevent such instances from occurring in the future. To resolve the over shipment issue, we propose the following options: 1. Return and Refund: We will arrange for the immediate return of the excess merchandise at our expense. Once the items are received, we will issue a full refund for the over shipped goods. 2. Exchange for Different Products: If you find it more convenient, we would be glad to exchange the over shipped items for different products of equal or lesser value from our catalog. We can work together to select the replacement items that better suit your business needs. 3. Credit on Future Orders: Alternatively, we can credit the full value of the over shipped merchandise toward your future orders with us. This way, we hope to demonstrate our commitment to making amends by providing you with a cost-effective solution. Again, I want to emphasize how sincerely regretful we are for this oversight, and I assure you that we are taking this matter seriously to prevent its recurrence. We value our business relationship with you greatly and are working to ensure that you receive the quality service that you deserve. Please do not hesitate to contact us directly at [Contact Information] to discuss which option works best for your business. We are here to provide any additional support or information you may need. Thank you for your understanding and continued partnership. We look forward to resolving this matter promptly and to nurturing a successful long-term business relationship. Sincerely, [Your Name] [Your Position] [Company Name] [Company Address] [Contact Information] Keywords: Oregon, apology, proposal, over shipped merchandise, company, establishment, inconvenience, frustration, exceptional service, errors, unacceptable, rectify the situation, prevent, return and refund, exchange for different products, credit on future orders, oversight, business relationship, quality service, support, partnership, long-term.
Oregon Sample Letter for Apology and Proposal on Overshipped Merchandise
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