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Road Use Maintenance Agreement (RUMA) Compliance.
Noun. ruma. ugly. bad, poor (of low quality)
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
An agreement drafted from the supplier's point of view, in which the supplier agrees to provide support and maintenance for certain hardware supplied by the supplier.