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How to Send an Incorrect Payment Letter to Customers (Template Included) Choose a Clear Subject Line. Bring Attention to the Incorrect Payment. Apologize for the Error. Explain How to Correct the Error. Offer Additional Service. Incorrect Payment Templates You Can Use. Conclusion.
Options for handling overpayments are to either refund the amount or establish a credit for it. The receiver cannot keep an overpayment, as it is neither revenue nor income. Account credits caused by customer overpayment are recorded as liabilities or contra-assets on the balance sheet until applied against an invoice.
Refund Letter Format: Guidelines and Tips Ask for a refund in a polite and respectful manner. Include the details about the product such as was purchased, when and at what price. Mention why you returned the item. Mention the relevant information of the transactions such as the date and place of delivery.
How to write this credit letter: Carefully explain how much the customer has overpaid. Inform the client how you plan to correct the error. Offer additional service.
Apply the credit to an invoice you already created Select + New. Select Receive payment. Select the customer, then the credit and the invoice. Select another pending invoice and enter the overpayment amount in its Payment column. Select Save and new or Save and close.
I acknowledge on [date] I received an over payment in the amount of $____________. I understand that [Company Name] will need to be reimbursed. I have selected the checked option below to repay the company. ? ____ Deduct the overpayment from my salary from next pay period.
Issue a Credit Regular customers will often choose to leave the money on account because it's easiest for both parties. If this is the case, the business must issue a credit to the customer's account. The amount overpaid on the invoice is recorded as a credit on the balance sheet, not in a revenue account.
If the employer has overpaid an employee by mistake then the employer has the right to reclaim that money back. However, employees and workers are protected, under section 13 of the Employment Rights Act 1996, from any unlawful deductions from their wages.
I am writing to you because I have been informed that I have been overpaid. I (am/was employed/engaged) by you from (enter date) to (enter date) as a (enter job title) on a (enter job type - full time, part time or agency/casual) basis. You have stated that I have been overpaid by a total sum of (enter amount).
1 ? Confirm that the customer has paid too much. If a customer contacts you with a problem like this, have a look at the invoice in question and check your bank records. ... 2 ? Match the invoice to the overpayment. ... 3 ? Account for the overpayment. ... 4 ? Create a credit note. ... 5 ? Match the credit note with the refund.