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I hope that this matter can be resolved? I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
Use 'Yours sincerely,' when writing to a named person. Use 'Yours faithfully,' when using the 'Dear Sir/Madam' greeting. Use the semi-formal 'Best regards,' or 'Kind regards,' if you wish the tone to be slightly less formal.
To conclude your letter, encourage the customer to respond with any further questions or concerns they may have about your product or service. Being open to communication lets your customer know that you are genuinely invested in retaining them as a customer.
CLOSING PARAGRAPH I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
If you do not have a name, Dear Sir/Madam is acceptable in the salutation line. Don't forget to end your complaint letter with a closing salutation such as "Yours sincerely" or "Sincerely" and to leave sufficient space for your signature (usually three lines).