Dear [Company Name], I hope this letter finds you well. I am writing as a long-time customer of your products to express my disappointment and frustration regarding a recent purchase. I have been a loyal customer of your company for many years, and I have always been satisfied with the quality and service you provide. However, I am sorry to say that my recent experience has been quite the opposite. I recently purchased [Product Name] from your store in [City, North Dakota]. I have always relied on your brand for its exceptional quality and durability, but unfortunately, this time, my expectations were not met. Upon opening the package, I immediately noticed several issues with the product that have left me dissatisfied. Firstly, the product arrived in a damaged state. The packaging was torn and crushed, which suggested mishandling during transit. I was extremely disappointed to find out that the product itself suffered significant damage as a result. The [specific part/area of damage] was completely broken, rendering the item useless. As a long-time customer, I have never encountered such negligence in the packaging and delivery of your products before. Furthermore, upon closer inspection, I realized that the overall quality of the product was significantly lower than what I have come to expect from your brand. The [specific issue with the product, e.g., poor craftsmanship, faulty functionality, etc.] was evident and a far cry from the durable and reliable products your company is known for. This deterioration in quality raises concerns about the consistency and reliability of your manufacturing process. As a loyal customer, I am deeply disappointed with this experience. I have spent a considerable amount of money on your products over the years, and this particular purchase has left me feeling let down. I have always recommended your brand to friends and family, praising your commitment to customer satisfaction and the excellence of your products. However, this recent incident has placed a significant dent in my confidence in your company. In light of these issues, I kindly request that you address this matter swiftly and provide a satisfactory resolution. I would appreciate either a replacement of the damaged product or a full refund of my purchase. Additionally, I urge you to reevaluate your quality control processes to ensure that such instances do not occur in the future. As a loyal customer who has always supported your brand, I believe it is essential for you to rectify this situation promptly. I hope that we can resolve this matter amicably and that I can continue to trust your company to deliver the exceptional products and service that I have come to expect. Thank you for your prompt attention to this matter, and I look forward to a swift resolution. Sincerely, [Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number]
North Dakota Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out North Dakota Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
Check out our six steps to get the result you want when complaining about a faulty product or service. Be Quick. As soon as you find a fault make your complaint. ... Be Polite. Remember, the customer assistant you're speaking to isn't the one to blame. ... State the Facts. ... Don't Forget the Evidence. ... Don't Feel Guilty. ... Persevere.
Step 1 - make a formal complaint Before contacting the seller, check if they have an official complaints procedure. You can usually find a seller's complaints procedure on their website - make sure you follow it when you complain. It's best to email or write to the seller - you can use a template letter.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
My complaint is that [list what you think went wrong or wasn't done properly. Be as clear as you can. It can help to make it short and to the point]. This situation has caused me [describe the impact this issue has had on you, your family or others who have been affected by the problem].
How to complain effectively ? and get results Put it in writing. Be reasonable. Know your consumer law. Go to the right place. Give a deadline. Say what you want. Take the matter further.
How to write an effective complaint letter Be clear and concise. ... State exactly what you want done and how long you're willing to wait for a response. ... Don't write an angry, sarcastic, or threatening letter. ... Include copies of relevant documents, like receipts, work orders, and warranties.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
