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Complain by Mail We prefer that you file your complaint via our online form. If you would like to file a complaint via hard copy, please call us on our consumer assistance line at (919) 716-6000, and we will mail you a complaint form.
Contact Us Toll-free within North Carolina: 1-877-5-NO-SCAM. From outside North Carolina: (919) 716-6000. En Espanol: (919) 716-0058.
Assistance or File a Complaint We can always be reached at 855-408-1212.
The North Carolina Unfair and Deceptive Trade Practices Act, for instance, regulates how entities tell consumers about the products they provide. And the Consumer Economic Protection Act helps parties resolve foreclosure issues for owner-occupied residential real estate.
Among its duties, the North Carolina Department of Insurance: Regulates the insurance industry. Handles insurance-related complaints. Licenses insurance agents, adjusters, bail bondsmen and more.
Customers or clients may file a complaint using the NC DSS Civil Rights Complaint Form. Please fill out the form and provide a copy to the local county DSS Title VI Compliance Officer. To protect your rights you must file a complaint within 180 days of the date you believe you or someone else was treated unfairly.
For general questions about insurance call (855) 408-1212. For all other insurance-related consumer services visit the NC Department of Insurance Consumer Services page.
If you're not satisfied with your insurer's reply you can make a formal complaint using your insurer's official complaints process. To find out how the complaints process works, look at your policy documents or on your insurer's website.