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A support agreement is just that; a way that we agree to work together with you to best support your business. The agreement outlines what services we will provide, how we will provide them, the service levels that you can expect from us and the associated costs.
Maintenance agreements provide routine maintenance, access to emergency repairs, and constant upgrades to software and your system's hardware. More importantly, the agreement make you a priority and allows you to build a relationship with your maintenance provider.
In your maintenance agreement, you will need to include:A section that defines both the provider and the client including their full legal names and any terms that need to be defined in the contract.A list of the services that will be performed in detail.The compensation for the agreed upon services.More items...
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
More Definitions of Support and Maintenance Agreement Support and Maintenance Agreement means an Agreement for the provision of support and maintenance services in respect of one or more Products.
Related Definitions Maintenance and Support Contracts means the contracts pursuant to which, prior to the Closing Date, Seller has obligations to provide maintenance and support to its customers.
In your maintenance agreement, you will need to include:A section that defines both the provider and the client including their full legal names and any terms that need to be defined in the contract.A list of the services that will be performed in detail.The compensation for the agreed upon services.More items...
A service maintenance contract is a legal agreement between a company and a maintenance service provider. It specifies the terms and conditions of the agreement between the two parties.
Draw up a section for official definitions at the beginning of the contract.Lay out the maintenance services to be performed early in the contract.Discuss the compensation structure agreed upon for services.Draft a section discussing any warranties or promises made by either party.More items...
When writing a contract for an independent maintenance contractor, include the hourly pay rate, methods of payment, and any provisions for additional compensation. With contracts for larger service providers, include all agreed-upon provisions such as compensation, price discounts or early payment, and credit terms.