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What is an outsourcing agreement? An outsourcing agreement is a legally binding document between you (the client) and the outsourcing company. It details what you expect from the third-party service provider.
In short, an outsourcing contract is a legal document that goes over what work will be handled by the third-party, what expectations you have, what timelines should be achieved, and things of that nature. It basically protects your investment and also dictates how the third-party gets paid.
There are three main types of outsourcing contracts that you may want to consider: fixed price, target cost contract, and time and materials contract.
No matter the contract type, a well formed outsourcing agreement should include: Intellectual property rights. Business process. Detailed description of services. Payment schedule. Insurance requirements. Warranties. Contract terms. Service level agreements.
The four most common types of outsourcing contracts include fixed-price contracts, time-and-materials contracts, cost-plus contracts and managed services contracts.
The fact is, when cost reduction is the primary objective in an outsourcing initiative, the service provider often achieves that goal within the first two years. But outsourcing is a long-term arrangement, with many contracts having a five- or even 10-year term.