Mississippi Checklist - Sustaining A Customer Service Initiative

State:
Multi-State
Control #:
US-04085BG
Format:
Word; 
Rich Text
Instant download

Description

Many customer service improvement initiatives fail to produce sustained results. Failure is usually not due to a lack of creativity or resources. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires. The "launch" phase of an improvement initiative can be challenging, but it is also energizing. Top management is involved in the launch, frontline employees join improvement teams, and service communication abounds. This does not last however. Both management and the employees they supervise lose interest. The purpose of this form is to provide principles and processes for achieving long-term success.

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FAQ

An example of a customer-focused initiative is implementing a feedback system that allows customers to share their thoughts and suggestions. This initiative demonstrates commitment to customer input and helps shape future services. A Mississippi Checklist - Sustaining A Customer Service Initiative can guide you in establishing processes that prioritize customer engagement and satisfaction.

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Mississippi Checklist - Sustaining A Customer Service Initiative