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Mississippi Quality Scale Survey

Category:
Small Business - Worksheets and Surveys
State:
Multi-State
Control #:
US-04036BG
Format:
Word; 
Rich Text
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Description

Customer satisfaction is defined by whether the customer chooses to do business with you or your company in the future. Many factors play a role in customer satisfaction, including customer service, product quality and the ease of doing business. Companies must consider customer satisfaction as an important role in the lifetime value of a customer.


Many businesses have found value in surveying customers about satisfaction. Follow up with any concerns or issues the customer addresses. Customer surveys are an excellent way to discover new services or products customers want.

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FAQ

Post-traumatic stress disorder (PTSD), sometimes known as shell shock or combat stress, occurs after you experience severe trauma or a life-threatening event. It's normal for your mind and body to be in shock after such an event, but this normal response becomes PTSD when your nervous system gets stuck.

People with PTSD have intense, disturbing thoughts and feelings related to their experience that last long after the traumatic event has ended. They may relive the event through flashbacks or nightmares; they may feel sadness, fear or anger; and they may feel detached or estranged from other people.

Treatment. Official Title: Breaking the Cycle IV: Military PTSD (MPTSD) Treatment Study.

These variations are what characterize the different types of post-traumatic stress disorder.Complex PTSD. The symptoms of complex PTSD are not explicit in DSM-5, like they were in DSM-IV.Comorbid PTSD. Comorbid PTSD is when you meet all the criteria for PTSD and exhibit symptoms of another disorder.Dissociative PTSD.

Scoring Method: Each item is rated on a 5-point Likert scale, with items 2, 6, 11, 17, 19, 22, 24, 27, 30, and 34 scored in the reverse order (i.e. subtract their rating from 6). All the items are than added to obtain a total score on the scale.

PTSD Examined: The Five Types of Post Traumatic Stress DisorderNormal Stress Response. Normal stress response is what occurs before PTSD begins.Acute Stress Disorder.Uncomplicated PTSD.Complex PTSD.Comorbid PTSD.

The Mississippi Scale for Combat-Related Posttraumatic Stress Disorder (M-PTSD) is a 35-item screening instrument for combat-related PTSD (Keane, Caddell, & Taylor, 1988) that has been normed largely on veterans from the Vietnam era.

As with most mental health problems, PTSD is probably caused by a complex mix of: Stressful experiences, including the amount and severity of trauma you've gone through in your life. Inherited mental health risks, such as a family history of anxiety and depression.

The M-PTSD is a 35-item self-report measure that assesses combat-related PTSD in Veteran populations. Items sample DSM-III symptoms of PTSD and frequently observed associated features (substance abuse, suicidality, and depression).

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