Subject: Dissatisfied Customer Seeks Resolution — Missouri Sample Letter for Complaint about a Product Dear [Company Name], I am writing to you as a long-time customer who has, over the years, appreciated the quality and reliability of your products. However, I regret to inform you that on my recent purchase of [product name], I have encountered several issues, prompting me to lodge this complaint. First and foremost, I noticed that the product I received was not as advertised on your website/catalog, particularly in terms of its features and specifications. This misrepresentation led me to believe that the product would fulfill my specific needs, but unfortunately, it fell short of my expectations. As a loyal customer, I trust that your company values transparency and accuracy when presenting products to potential buyers. Moreover, upon using the product, I discovered certain defects that significantly impacted its functionality. The [specific issue] has hindered its performance, rendering it unfit for its intended purpose. Considering the price I paid for the item and my trust in your brand, I am deeply disappointed. Additionally, shipment delays also marred my purchase experience. Despite selecting the expedited delivery option and paying the corresponding fee, the product arrived well beyond the estimated delivery date. This unexpected delay disrupted my plans and resulted in significant inconvenience. Timely and reliable service has always been a defining characteristic of your company, making this delay even more disappointing. As a faithful and longstanding customer, I genuinely believe that the quality and satisfaction I have experienced in the past can be restored. In this regard, I kindly request the following actions to rectify the situation: 1. A prompt replacement or refund for the defective [product name]; 2. A detailed explanation and apology regarding the inaccurate product representation; 3. A compensation for the inconvenience caused by the shipment delay. I strongly believe that by addressing these concerns, you will continue to uphold the remarkable standards your brand is known for, and our relationship as customer and company will be sustained. I hope to receive a response within [reasonable timeframe] detailing the actions you will take to resolve these issues. In the absence of a satisfactory resolution, I may be compelled to explore alternative measures to ensure my rights as a consumer are protected. Thank you for your attention to this matter. I sincerely hope we can resolve these concerns promptly and amicably. I look forward to your prompt response. Yours faithfully, [Your Name] [Your Contact Information]
Missouri Sample Letter for Complaint about a Product from a Long Time Customer
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Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
My complaint is that [list what you think went wrong or wasn't done properly. Be as clear as you can. It can help to make it short and to the point]. This situation has caused me [describe the impact this issue has had on you, your family or others who have been affected by the problem].
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Contact the company about your complaint Then send it to: A salesperson or customer service representative. Search for a company's customer service contact information on their website. Look for links that say "contact us," "customer service," "about us," or "privacy statement."
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
How to write an effective complaint letter Be clear and concise. ... State exactly what you want done and how long you're willing to wait for a response. ... Don't write an angry, sarcastic, or threatening letter. ... Include copies of relevant documents, like receipts, work orders, and warranties.
