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The Federal Aviation Regulation (FAR) Part 91.119 indicates that, except when necessary for departure or landing, the minimum altitude over urban areas is 1,000 feet above ground level (AGL) and 500 feet AGL over rural areas.
Do your part, report such flying to the FAA. For more information, you can write to the Federal Aviation Administration, General Aviation and Commercial Division, Operations Branch, AFS-820, 800 Independence Ave., SW, Washington DC 20591. The telephone number is 202-267-8212.
To register an enquiry/complaint about military aircraft activities, please call the Ministry of Defence on 0845 600 7580 or click for more information about low flying military aircraft.
If further information is required, please write: Community and Consumer Liaison Division, APA- 200, Federal Aviation Administration, Washington, D.C. 20591. During regular duty hours ( a.m. - O p.m., Eastern Time, Monday through Friday), telephone (202) 267-3481.
Filing a complaint with an airline or a ticket agent. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).
(c) Over other than congested areas ? An altitude of 500 feet above the surface except over open water or sparsely populated areas. In that case, the aircraft may not be operated closer than 500 feet to any person, vessel, vehicle, or structure.
They receive the customers' feedback and apologise for not meeting their expectations. The impact that is created on the airline business because of the customer complaint motivates them further to improve their service. Communication plays an important role.
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.
To an alternate dispute resolution (ADR) body. If the airline or airport does not have an agreement with an ADR, you can refer your complaint to the CAA. Or take direct legal action.
These complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations. This system also serves as a basis for rulemaking, legislation and research.