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Call logging is the collection, evaluation, and reporting of technical and statistical data about telephone calls. It does not encompass phone tapping or call recording.
A call log is a record of phone calls used by sales teams to track client calls and contact information. If you manage a sales team, use our free Call Log Template to easily record and information about incoming and outgoing calls and determine the top-performing sales agents on your team.
Call logs are useful for any business that makes and receives calls because they provide valuable data for future decisions. These logs help companies organize phone call information for record-keeping, reporting, and analytics.
To make a phone log, you can simply download a free printable phone log template from the internet and then print them. You can also make it yourself using an office program like Microsoft Word or Microsoft Excel. You can also make a simple phone log on your notebook by making columns. You don't have to make it fancy.
The logs page (also known as call logs) displays a record of all inbound and outbound calls that involve phone users in the account.
To create your own call log, note which pieces of information you want to keep track of, such as date, time, name of the caller, phone number and purpose of the call. Other data might include date and time to follow up, and a ticket or call number. Launch the Excel app and create a blank worksheet file.
Organize phone messages into personal folders for easy access. Set up public folders if you wish to share the data with the rest of the office. Set up notifications so that you receive messages as soon as they arrive. Place non-urgent calls in a folder for the best time management.
Fill in the fields for date, time, phone number, person reached, and call duration to keep a record of your contact. Reference the log to determine the status of a potential sale or service, or if any further action is necessary.