No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Maine Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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Ing to the Consumer Law Guide on maine.gov, the law ?protects consumers from being sold seriously defective items. It can be an unfair trade practice to refuse to honor the Maine Implied Warranty Law within four years of sale.
Chapter 17 of the Maine Attorney General's Consumer Law Guide explains your rights when constructing or repairing your home. It includes a model home construction contract that meets the statutory requirements for any home construction contract over $3,000.
To file a complaint or request mediation, please complete and submit a webform at along with a copy of the contract and any other supporting documents.
We've rounded up some common customer complaints and ways to handle them correctly. Long wait times. ... Inability to speak with a human. ... Unsupportive agents. ... Needing to repeat information. ... Inconvenient customer service hours. ... Difficulty finding relevant information. ... Lack of support channel variety. ... Poor service or product.
In Maine, consumers are granted certain rights under the Implied Warranty of Merchantability Law. ing to the law, if a product develops a significant defect within four years of its purchase date, the seller or manufacturer is obligated to cover repair or replacement costs.
The implied warranty of merchantability is a merchant's basic promise that the goods sold will do what they are supposed to do and that there is nothing significantly wrong with them. In other words, it is an implied promise that the goods are fit to be sold.
Ing to the law, if a product develops a significant defect within four years of its purchase date, the seller or manufacturer is obligated to cover repair or replacement costs. Despite the presence of this beneficial law, many consumers remain unaware of its existence.
