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The fact is, when cost reduction is the primary objective in an outsourcing initiative, the service provider often achieves that goal within the first two years. But outsourcing is a long-term arrangement, with many contracts having a five- or even 10-year term.
For example, a company that sells its goods and services to global customers benefits from outsourcing customer support duties because it allows them to staff call centers that can work during various time zones or speak different languages.
Examples of Outsourcing A small company may decide to outsource bookkeeping duties to an accounting firm, as doing so may be cheaper than retaining an in-house accountant. Other companies find outsourcing the functions of human resource departments, such as payroll and health insurance, as beneficial.
No matter the contract type, a well formed outsourcing agreement should include: Intellectual property rights. Business process. Detailed description of services. Payment schedule. Insurance requirements. Warranties. Contract terms. Service level agreements.
Amazon depends on outsourcing to keep its inventory management efficient and running smooth. For customer service, Amazon outsources their call-center functions (which are different from a sales center), allowing their service to continue around the clock.
Facebook bought Whatsapp for $19 billion and outsourced it to the original founders to help develop the app for iOS users. Afterward, most of the app's core development was outsourced to teams across Eastern Europe. Today, WhatsApp is a go-to messaging service in many global markets.
There are three main types of outsourcing contracts that you may want to consider: fixed price, target cost contract, and time and materials contract.
Here are several examples of operational outsourcing: Human resources: A company that uses outsourcing for human resources operations hires a third-party to handle all tasks related to human resource management. This may include collecting employee paperwork and handling insurance information.